Tell us what went wrong — we'll make it right
Find your Order Number (in your confirmation email/SMS or under My Orders) and note the product and issue.
Use WhatsApp, email or phone above. WhatsApp is usually the fastest. Attach photos or a short video of the issue if you can.
Our team confirms your complaint and looks into it, keeping you updated at every step.
Depending on the case, we arrange a repair, replacement, refund or the right resolution as per our policies.
To help us resolve your complaint faster, please share:
| Stage | Typical Time |
|---|---|
| Acknowledgement of your complaint | Within 24 working hours |
| Investigation & first update | 1–2 business days |
| Final resolution (repair / replacement / refund) | As per our Return & Warranty policies |
Many issues are already covered by our policies — these may resolve your concern even faster:
We acknowledge most complaints within 24 working hours. WhatsApp usually gets the quickest reply during our support hours (Mon–Sat, 10 AM – 7 PM IST).
Defective products are handled under our warranty and return policies. We'll arrange a repair, replacement or refund as applicable. See Return & Refund Policy.
No. Just share your Order Number and the email or phone used at checkout, and we'll locate your order.
Yes. You can visit us at Shop No. 5090, Krishna Nagar, Karol Bagh, New Delhi – 110005 during business hours with your order details.