This page was last updated on May 1, 2026.
1. Overview
At TanishElectronics, our support doesn't end at checkout. If a product develops a fault or you need help after your purchase, our after-sales service team is here to assist you. This page explains how to reach us, what your warranty covers, and how the service process works.
This after-sales service applies to products purchased directly from TanishElectronics.com. For items bought from third-party marketplaces (Amazon, Flipkart), please raise the request through that platform.
2. How to Reach Us for Service
You can request after-sales support through any of these channels — whichever is most convenient for you:
- Email: Write to us with your order ID and a description of the issue (photos/video help us resolve faster)
- WhatsApp: Message us for quick assistance and live support
- Store Visit: Walk in to our store with the product and your invoice for in-person help
3. What the Warranty Covers
Your TanishElectronics warranty protects you against genuine product faults under normal usage:
| Situation | Covered? |
|---|---|
| Manufacturing defect within the warranty period | ✓ Yes |
| Dead on arrival (product not working out of the box) | ✓ Yes |
| Functional failure under normal, intended use | ✓ Yes |
| Internal component / hardware fault (not user-caused) | ✓ Yes |
| Physical damage, cracks, or dents | ✗ No |
| Liquid, moisture, or water damage | ✗ No |
| Damage from voltage fluctuation / no stabilizer | ✗ No |
| Unauthorized repair, opening, or tampering | ✗ No |
4. What Is Not Covered
The warranty does not apply in the following cases:
- Physical damage caused by drops, impact, pressure, or mishandling
- Damage due to liquid, moisture, fire, or exposure to extreme conditions
- Damage from incorrect voltage, power surge, or use without a stabilizer where required
- Misuse, negligence, accidents, or use other than intended
- Repairs, modifications, or opening by anyone other than our authorized team
- Normal wear and tear, and consumables/accessories (cables, batteries, etc.) beyond reasonable use
- Damage caused by pests or rodents
- Products with a missing invoice, or a removed/altered serial number
- Cosmetic wear that does not affect product function
5. Warranty Period & Terms
- The warranty is provided by TanishElectronics and is valid for 6 months from the date of delivery, unless a different period is stated on the product page.
- A valid invoice / order ID is required to claim warranty service.
- The warranty covers manufacturing and functional defects only, as listed above.
- Depending on the issue, we will repair or replace the product. If the same product is unavailable, we will offer an equivalent product or a refund as applicable.
- Just bought it and it's faulty/wrong? You may also be eligible under our Return & Refund Policy (7-day window).
- Don't forget to register your warranty after purchase for faster service.
6. How the Service Process Works
Raise a Request
Contact us via email, WhatsApp, or store visit with your order ID, the issue, and photos/video if possible.
Verification
Our team reviews the issue and confirms warranty eligibility, usually within 24–48 hours.
Repair / Replacement Decision
Based on the fault, we'll arrange a repair or a replacement and guide you on the next steps.
Pickup or Store Drop-off
We arrange a pickup where available, or you can bring the product to our store with the invoice.
Resolved & Returned
Once serviced or replaced, your product is delivered back to you. You'll be updated at every stage.
7. Service Turnaround Time
We aim to resolve every service request as quickly as possible:
- Request verification: within 24–48 hours
- Replacement (eligible cases): typically 5–7 business days after pickup/inspection
- Repairs: timeline depends on the fault and parts availability; we'll keep you informed
Actual time may vary based on your location, product, and courier serviceability.
8. Before You Contact Us
To help us resolve your issue faster, please keep these ready:
- Your order ID or invoice
- The product's serial number (if applicable)
- A clear description of the issue
- Photos or a short video showing the problem
9. Contact Support
Our after-sales team is available Wednesday to Monday, 12:00 PM – 6:00 PM IST. Reach us through any of these:
Krishna Nagar, Karol Bagh, New Delhi – 110005